Customer
Service Center
L3
Enjoy seamless shopping at IFC Mall, where our professional support team stands
ready to assist with any inconveniences or queries. Visit our customer service
center for a range of services, including lost & found, help for unaccompanied
children, and digital gift card purchases.
ready to assist with any inconveniences or queries. Visit our customer service
center for a range of services, including lost & found, help for unaccompanied
children, and digital gift card purchases.
- Reach us at 02-6137-5000
- Service Hours: AM10:00-PM10:00
Need a Break
with Your Kid?
L3
Our Baby Care Lounge is designed for customers accompanied by infants and is
equipped with amenities such as a breastfeeding room, diaper changing station,
purified water, and a washbasin.
equipped with amenities such as a breastfeeding room, diaper changing station,
purified water, and a washbasin.
- Service Hours: AM10:00-PM10:00
Bag-Free
Shopping?
L1
At IFC MALL, we provide an automated locker service so you can enjoy shopping
without the burden of carrying your belongings.
without the burden of carrying your belongings.
- Service Hours: AM10:00-PM10:00
Free Wi-Fi
At IFC MALL, enjoy uninterrupted browsing on your smart devices with our complimentary WIFI service.
- How to Access: Simply connect to the 'SIFC_WIFI' network
Bringing Your
Pet Along?
If you're bringing your pet to IFC MALL, use the designated pet elevator.
Make sure you have the required safety gear, understand the store entry rules,
and always supervise your pet to keep shopping enjoyable for everyone.
Make sure you have the required safety gear, understand the store entry rules,
and always supervise your pet to keep shopping enjoyable for everyone.
- Rules for Bringing Pets
-
- 01Entry is only granted to pet dogs weighing under 10 kg that have received their full course of rabies vaccinations.
- 02We request that pets are brought in a cage, stroller, or on a leash.
- 03In the absence of a cage, please use the E-hall elevator.
- 04For the safety of others, leashes should be kept to a maximum length of 1 meter.
- 05In the event of waste disposal, please use the designated bags provided within the mall to ensure a clean environment.
- 06Pets prone to marking must wear a manner belt at all times.
- 07Aggressive pets with a potential to harm others are not permitted.
- 08Pet owners will bear full civil and criminal liability for any harm caused by their pet's unexpected behavior, with IFC MALL absolved of any responsibility.
- 09IFC Mall reserves the right to evict any pet posing a threat or causing injury to customers.
- 10Owners will be held liable for any damage caused to IFC MALL buildings or facilities
by their pets.
- Please note, to ensure customer safety, certain breeds are not permitted:
- Tosas, Pitbull Terriers, Rottweilers, Mastiffs, Laikas, Ovcharkas, Wolfdogs, Kangals, and similar breeds, including mixed breeds.
- Following the Animal Protection Act, other related regulations, and government policies, pets that have been fully vaccinated against rabies and are properly registered are permitted entry only if muzzled (this applies to dogs exceeding 40cm in height), on a leash, or contained within a cage.